Terms of Service

1. Agreement to Terms

By accessing or using Docutee ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms are entered into between you and:

2. Description of Service

Docutee is a SaaS platform that provides automated document extraction and organization services, including:

• Email attachment processing and extraction
• AI-powered document analysis and categorization
• Document storage and organization
• Invoice, contract, and receipt data extraction
• Team collaboration features

3. Account Registration

To use our Service, you must:

• Be at least 16 years old or the age of majority in your jurisdiction
• Provide accurate, current, and complete registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access or security breach
• Be responsible for all activities under your account

4. Subscription Plans and Billing

4.1 Plans

We offer various subscription plans including Free, Professional, Business, and Enterprise tiers. Each plan includes different features and usage limits as described on our pricing page.

4.2 Billing

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• Prices are subject to change with 30 days notice
• You authorize us to charge your payment method on a recurring basis

4.3 Free Plan

The free plan is provided "as is" without any guarantees of availability or support. We reserve the right to modify or discontinue the free plan at any time.

5. Acceptable Use Policy

You agree not to use the Service to:

• Violate any laws or regulations
• Process illegal, harmful, or offensive content
• Infringe on intellectual property rights
• Transmit malware, viruses, or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service for competitive analysis or benchmarking
• Resell or redistribute the Service without permission
• Process sensitive personal data without proper authorization

6. Intellectual Property Rights

6.1 Our Property

The Service, including all software, design, text, images, and other content, is owned by us and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

6.2 Your Content

You retain all rights to the content you upload to the Service. By using the Service, you grant us a limited license to process, store, and display your content solely for providing the Service to you.

6.3 Feedback

Any feedback, suggestions, or improvements you provide may be used by us without obligation to you.

7. Data Processing and Privacy

Your use of the Service is subject to our Privacy Policy. By using the Service, you consent to:

• The processing of your documents and emails as described in our Privacy Policy
• The use of AI services (OpenAI) for document analysis
• Storage of your data in secure cloud infrastructure

You are responsible for ensuring you have the right to process any personal data contained in documents you upload to the Service.

8. Service Level and Support

8.1 Availability

We strive to maintain high availability but do not guarantee uninterrupted service. Business and Enterprise plans include SLA commitments as specified in your agreement.

8.2 Support

• Free Plan: Community support only
• Professional Plan: Email support within 48 hours
• Business Plan: Priority email support within 24 hours
• Enterprise Plan: Dedicated support with custom SLA

9. Disclaimers and Limitations of Liability

9.1 Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability shall not exceed the amount paid by you to us in the twelve months preceding the event giving rise to the liability.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of third parties
• Your content or data processed through the Service

11. Termination

11.1 By You

You may terminate your account at any time through your account settings. Termination does not entitle you to any refunds unless required by law.

11.2 By Us

We may suspend or terminate your account for:

• Violation of these Terms
• Non-payment of fees
• Illegal or harmful activities
• Extended period of inactivity

11.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will delete your data within 90 days unless legally required to retain it longer.

12. Governing Law and Disputes

These Terms are governed by the laws of the Czech Republic. Any disputes shall be resolved through the courts of the Czech Republic, specifically the courts having jurisdiction in Krnov.

For consumer disputes, you may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/

13. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or through the Service at least 30 days before taking effect. Continued use of the Service after changes constitutes acceptance of the new Terms.

14. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement between you and us
• Severability: If any provision is found invalid, the remaining provisions continue in effect
• Waiver: Failure to enforce any right does not constitute a waiver
• Assignment: You may not assign these Terms without our consent
• Force Majeure: We are not liable for failures due to circumstances beyond our control

15. Contact Information

For questions about these Terms, contact us at: